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Privacy Policy© Copyright 2019 HP Development Company, L.P.
Privacy Policy© Copyright 2019 HP Development Company, L.P.
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HP Customer Support
Let HP find my products
HP can identify most HP products and recommend possible solutions.
How does HP install software and gather data?Privacy Policy© Copyright 2019 HP Development Company, L.P.
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Resolve Windows 10 or update issues on an HP computer or printer – Click here
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Need help finding a serial number?
Find your serial number by locating the product label
The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop.
Examples of where to find your product name
Sample product label
Privacy Policy© Copyright 2019 HP Development Company, L.P.
Privacy Policy© Copyright 2019 HP Development Company, L.P.
If your laptop is currently functioning you can find the serial number by using a simple keyboard command.
- 1. From your built-in keyboard, press and hold the Fn + Esc buttons at the same time.
- 2. An HP System Information pop-up box will appear on your screen with your serial number.
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Privacy Policy© Copyright 2019 HP Development Company, L.P.
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Need help finding a serial number?
Find your serial number by locating the product label
The product information label contains your serial number and product number. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back.
Examples of where to find your product name
Sample product label
Privacy Policy© Copyright 2019 HP Development Company, L.P.
Privacy Policy© Copyright 2019 HP Development Company, L.P.
If your computer is currently functioning you can find the serial number by using a simple keyboard command.
- 1. From your keyboard, press and hold the Ctrl+Alt+S buttons at the same time.
- 2. An HP System Information pop-up box will appear on your screen with your serial number.
Privacy Policy© Copyright 2019 HP Development Company, L.P.
Need help?
- A label attached to the product (usually on the underside)
- Laser etching on the surface of the product
- Inside the battery compartment
- A purchase invoice or receipt
- Product packaging or shipping box
- Documentation that came with the product
Examples of where to find your product information label
Sample product label
Privacy Policy© Copyright 2019 HP Development Company, L.P.
Privacy Policy© Copyright 2019 HP Development Company, L.P.
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HP's Virtual Agent can help troubleshoot issues with your PC or printer.
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HP's Virtual Agent can help troubleshoot issues with your PC or printer.